Return policy

At MIAOOOO, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

1. Return & Exchange Eligibility

To be eligible for a return or exchange, the item must be in its original, unworn, and unwashed condition, with all original tags attached. It must be returned in its original packaging.

Returns and exchanges are accepted within 30 days from the date you receive your order.

2. Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

Items that have been worn, washed, or altered.

Items without their original tags or packaging.

Items that are damaged due to customer misuse.

3. How to Initiate a Return or Exchange

Please follow these steps to initiate a return or exchange:

Contact Us: Email us at info@miaoooo.com within the 30-day return period. Please include your order number and the reason for the return or exchange.

Receive Instructions: Our customer service team will respond with further instructions and a Return Authorization Number, if applicable.

Ship Your Return: Securely pack the item(s) in the original packaging and mail them to the return address we provide. We recommend using a trackable shipping service. The customer is responsible for the cost of return shipping unless the return is due to our error (e.g., you received a defective or incorrect item).

4. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved, your refund will be processed automatically to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund to your account.

5. Exchanges

We currently offer exchanges for a different size of the same item, subject to availability. If the desired size is not available, we will process a refund for the item.

Please follow the steps in Section 3 to initiate an exchange.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at info@miaoooo.com with your order number and photos of the product and/or packaging. We will gladly cover the return shipping costs and will promptly send you a replacement or issue a full refund.

7. Questions?

If you have any questions about our return policy, please contact us.

Email: info@miaoooo.com
Address: Hannah St, Ellenboro, NC 28040
Phone: +1 620-322-1059